Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order number and request details.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Some items may be exempt from returns due to hygiene or safety reasons, which will be clearly marked on the product page. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). For items purchased during promotional periods, only the actual amount paid will be refunded.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details and payment confirmation. We will investigate the matter and work with our payment processor to resolve any issues. In rare cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method.

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