Hey there! We’re petvklle, and we’re not just another pet store—we’re a small team of animal lovers who started this shop because, well, we couldn’t find the kind of products we’d actually want for our own pets. Funny how that works, right?
Back in the early days, our founder, Sarah, used to reply to every single email herself—sometimes at 2 AM after packing orders. She’d even include handwritten notes with fun facts about the products. We’ve grown a bit since then, but that personal touch? It’s still at the heart of everything we do.
Here’s the thing: we genuinely care what you think. That quirky suggestion about a new toy design? We’ve actually turned customer ideas into real products before. That time you emailed us about slow shipping? We switched carriers because of feedback like yours.
So whether you’ve got a question, a funny story about your pet, or even a complaint (we promise not to take it personally!), we’re all ears. Here’s how to reach us:
Honestly? Because we read every message. Last month, a customer wrote in saying her dog refused to play with any toy except the blue squirrel we sell. We sent her a free replacement when hers got destroyed—along with a photo of our office dog "testing" the new batch. It’s these little connections that make this job awesome.
Pro tip: Mention your pet’s name when you write. Our team has a (somewhat ridiculous) tradition of guessing what breed they are based on the stories you share.
Quick note: We’re a small team, so sometimes the phone lines get busy. If you don’t reach us right away, try email or the chat—or heck, send a carrier pigeon (just kidding, please don’t). We’ll get back to you, we promise.
So go ahead, hit us with your best shot. Questions about that weird cat toy? Curious why we don’t sell neon pink dog collars? (True story: we tried once. It did not go well.) We’re here for it all.
— The petvklle crew (and our 3 office dogs, 1 very judgmental cat, and a fish named Sir Bubbles)
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